Shipping policy

Where we ship

We currently ship to all 48 contiguous U.S. states. We don't ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, or APO/FPO addresses — the transit times are too long to keep live plants healthy.

International shipping isn't offered at this time.

Processing time

Orders are packed and shipped from our Seattle studio within 1–2 business days of being placed (Monday–Friday). Orders placed on weekends or holidays ship the following business day.

If a plant in your order needs extra prep (a made-to-order arrangement, for example), we'll email you with the expected ship date.

Free local delivery

We deliver free of charge to addresses within King County and Snohomish County, WA — covering Seattle, Bellevue, Redmond, Kirkland, Bothell, Edmonds, Lynnwood, Everett, and surrounding cities. No minimum order, no fees.

Shipping outside the Seattle area

Standard shipping is calculated by destination ZIP at checkout. USPS Priority Mail or UPS Ground, typically 2–4 business days in transit. Carrier is chosen by us based on weather, destination, and plant size.

• Washington (non-local), Oregon — $9.50
• California, Nevada, Idaho, Montana, Utah, Arizona, New Mexico, Colorado, Wyoming — $12.90
• Central U.S. (TX, OK, AR, LA, MO, KS, IA, NE, MN, ND, SD, WI, IL, etc.) — $16.90
• East Coast & Southeast — $21.90

Tracking

You'll get an email with tracking the moment your order leaves the studio. Most packages move quickly once shipped — please refresh your tracking page rather than ours for updates after it's in transit.

Temperature & weather holds

Plants are tropical. Shipping live tropicals into freezing temperatures (below ~30°F / -1°C) or excessive heat (above ~95°F / 35°C) at your delivery address can damage them.

• In winter, we may include a 72-hour heat pack at no charge and prefer carriers that handle climate-sensitive cargo.
• If your weather window looks risky, we may place your order on a brief weather hold and email you to coordinate a safer ship date.
• You can also request a hold at checkout — just reply to your order confirmation and we'll adjust.

Damaged or delayed packages

If your plant arrives damaged, please take photos within 48 hours of delivery and email us at hello@heartleafplants.com with your order number. We'll arrange a replacement or refund per our returns & guarantee policy.

If a package is delayed beyond 7 business days from the ship date, contact us and we'll work with the carrier to locate it.

Address accuracy

Please double-check your shipping address at checkout. We're unable to redirect packages once shipped, and we can't refund plants lost to incorrect addresses.

Questions about a specific order? Email hello@heartleafplants.com with your order number and we'll get back to you within one business day.